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  • Call Edfinancial Services toll free for general inquiries or phone payments. You can view your account number from the Home screen in   Manage My Account
  • Direct Loans - for account numbers beginning with "F":
    Toll Free (general inquiries and phone payments):
    1-855-337-6884
  • FFELP & Private Loans - for account numbers beginning with "C":
    Toll Free (general inquiries):
    1-800-337-6884
    Toll Free (phone payments):
    1-866-709-0202
  • Military Servicemembers:
    Speak to our designated Servicemember Liaison:
    Toll Free: 1-800-337-6884 or 1-855-337-6884 (option 4)
  • Need to submit a document?
    To electronically submit your documents securely, visit   Manage My Account and select "Upload Documents" under the "Documents" menu.

       Upload Documents Online
  • Have a question about your student loan account?
    Please use this link to our secure form to include your specific account information for a timely response.

    Please allow 1-3 business days for an Edfinancial representative to process your email.

       Send Us An Email
     

    If you have private loans, please visit our Private Loan page to find repayment information regarding your loans, as well as information on how to contact our Private Loan department directly.

  • Military Servicemembers:
    Email: military@edfinancial.com (Please do not include any personally identifiable information such as your social security number or account number in your email.)

  • Send a Letter or Submit Documents

    Save time and upload documents online!
    Visit   Manage My Account and select "Upload Documents" under the "Documents" menu.

       Upload Documents Online
  •   For timely posting, please do NOT mail payments to this address.
    Direct Loans - submit documents for account numbers beginning with "F" to:
    Edfinancial Services
    P.O. Box 36008
    Knoxville, TN 37930-6008

    Fax: 800-887-6130 (toll free)
    Fax: 865-692-6348
  • FFELP & Private Loans - submit documents for account numbers beginning with "C" to:
    Edfinancial Services
    P.O.Box 36014
    Knoxville, TN 37930-6014

    Fax: 800-887-5936 (toll free)
    Fax: 865-692-6386
  • Military Servicemembers:
    Fax: 866-425-2473 (toll free)
    Fax: 865-692-6376

  • Send a Payment

    Save time and pay online!
    Visit   Manage My Account to make a payment online.

       Pay Online

    Your payment mailing address may be different, depending on your loan program. Please check your billing statement, log into your online account , or contact us to get the correct payment mailing address for your loans.
     
  • Direct Loans - send payments for account numbers beginning with "F" to:
    US Department of Education
    P.O.Box 4830
    Portland, OR 97208-4830
  • FFELP & Private Loans - send payments for account numbers beginning with "C" to:
    Edfinancial Services
    Department 888055
    Knoxville, TN 37995-8055
  • Would you like to chat directly with one of our representatives to ask a question about your student loan account?
    We are available during our business hours Monday through Thursday, 8:30 a.m. to 8:00 p.m. and Friday, 8:30 a.m. to 5:00 p.m. Eastern Time.

       Chat with Us

Frequently Asked Questions

Find answers to commonly asked questions about student loans, repayment options, and debt management.

General Information Payments, Interest, and Fees E-correspondence Repayment Options