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About Edfinancial Services

Headquartered in Knoxville, Tennessee, Edfinancial Services is your student loan servicer. We provide customer service on behalf of your lender, including answering your questions, helping you with repayment plans, and processing your student loan payments. We've been in the student loan industry for over 25 years, and we strive every day to find a better way to deliver exceptional student loan servicing for students and families nationwide. It is our mission to do the right thing for our customers and each other.

In addition, Edamerica, a division of Edfinancial, offers services specifically designed for schools - such as call center capabilities, financial aid process outsourcing, and default prevention services.

If you have a student loan account and need assistance, feel free to contact us or log into Manage My Account.

Media Inquiries

For media inquiries, please contact pressinfo@edfinancial.com.

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Representatives are available Monday 8am - 9pm, Tuesday - Wednesday 8am - 8pm, Thursday - Friday 8am - 6pm Eastern Time