Employment Questions

Welcome to our information page on hiring and internships. If you are applying for a position or internship at Edfinancial Services, you can use these questions to learn more about our company and our hiring process. Edfinancial is a drug-free workplace.

The Hiring Process

At Edfinancial Services we put great effort into hiring the right people for the right jobs. There are several steps to the hiring process that start with reviewing online job applications. Applications that are thorough and complete make the best impression. If an applicant's qualifications meet our needs for a position, we contact the applicant and conduct a phone interview. If it looks like there may be a match, we follow up with an onsite interview with human resources (HR) and the management team from the appropriate department. If we decide to move forward we check references closely, do county criminal background checks and verify education. The final approval process involves signatures from upper management that ultimately leads to a formal job offer.

You will be asked to provide two copies of your resume, three professional or academic references and current college transcripts, if applicable, even if you have not finished school yet.

Our corporate headquarters are located in West Knoxville on North Seven Oaks Drive in Edfinancial Center/Windsor Square.

In the fall, winter and spring we are professional dress. For the summer months we are business casual.

Our call center is open Monday from 8:00 a.m. to 9:00 p.m., Tuesday through Wednesday from 8:00 a.m. to 8:00 p.m., and Thursday through Friday from 8:00 a.m. to 6:00 p.m. Most of our processing areas operate Monday through Friday from 8:00 a.m. to 5:00 p.m. Hours of operation are occasionally extended during peak seasons or due to federal requirements.

The first two days of employment are spent getting acquainted with the culture of Edfinancial Services and getting an overview of the student loan process and how all our departments work together. After that, the new employees report to their respective departments for on-the-job training that can last up to six weeks.


Edfinancial Services occasionally employs interns in finance, web development, human resources, information technology, corporate communications, and training. Edfinancial internships are usually available throughout the calendar year.

Any student who is currently enrolled in a United States undergraduate or graduate university program. This includes students who receive their degree during the current semester.

Please fax or email a cover letter along with your resume to (865) 692-6387 or employment@edfinancial.com.

Departments participating in the Internship Program are mandated to assign substantive and meaningful work to interns. Clerical tasks can be part of the internship, but should not comprise more than that expected of similar staff members.

Edfinancial interns are required to attend company-wide meetings and events.

Internships are ten weeks long.

Interns work a schedule similar to their department's standard hours.

The intern's start date will be agreed upon by the intern, program coordinators, and the university representative.

The hourly rate is currently $7.50.

Interns will be paid bi-weekly by direct deposit.

Yes, and you will need to fill out a W-4 Form (taxes will be automatically deducted).

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