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Important Announcement

Notice for Borrowers on the SAVE plan:  Based upon the timeline for implementation of July 1, 2024 SAVE plan benefits, and the start of annual auto-recertification of IDR plans, some SAVE plan borrowers will likely receive more than one notice from Edfinancial Services about updates to their monthly payment amount and terms of their SAVE plan. For the most up-to-date information regarding your SAVE plan, please log into your Edfinancial account where you can find your correct monthly payment amount and the terms of your plan.

The courts have allowed Federal Student Aid to continue implementing the majority of the provisions of SAVE. Borrowers can continue to enroll in SAVE, other IDR plans, and/or consolidate loans. Check StudentAid.gov for any updates.

Welcome Video Transcript

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Transcript:

Edfinancial Welcome Video

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[video clip of person typing on laptop]

[Edfinancial Services logo]

Your student loan servicer

Welcome

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[video clip of Knoxville Tennessee skyline]

Headquartered in Knoxville, Tennessee

Welcome

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[animated cartoon graphic of person working at a computer]

We've been providing outstanding service to student loan customers for over 30 years

[Edfinancial logo]

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[image of customer service representative]

[Edfinancial logo]

Why us?

How did Edfinancial become your servicer?

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You completed your FAFSA®, received an award letter and signed a Master Promissory Note

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[image of customer service representative]

[Edfinancial logo]

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The Dept. of Education sent funds to your selected school for tuition and other expenses

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[image of customer service representative]

[Edfinancial logo]

[image with arrow in circles appears as bullet point]

Edfinancial Services was designated by the Dept. of Education as your loan servicer to help you successfully manage repayment of your loans

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We are here to help you navigate each phase of repayment:

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In-school

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Grace

[arrow points to icon of handing clicking "PAY" button)

Repayment

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We are happy to answer all of your questions, big or small...

[Edfinancial logo]

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[cartoon of three people looking at board with information on it ]

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What is my balance?

When will I pay off my loan?

How is interest calculated?

When is my first payment due?

What if I can't afford my monthly payment?

What is a grace period or PLUS deferment?

[Edfinancial logo]

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[animated cartoon of customer service worker and customer with charts of information]

Contact our outstanding customer service team to find out more about repayment options available to you.

[Edfinancial logo]

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Contact Us at...

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Edfinancial.StudentAid.gov/Contact
Call | Email | Mail/Fax | Chat

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1-855-337-6884

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[Edfinancial logo]

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[handwaving icon]

Hello, my name is Eddie! I'm your virtual agent.

[chatbot icon]

Our virtual agent, Eddie, can answer student loan questions, look up account information, and connect you with a live agent if needed.

Edfinancial.StudentAid.gov/Chat

[Edfinancial logo]

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[image of customer service representative with headset]

[Edfinancial logo]

NEED HELP?

We are Here For You

Is it our mission to do the right thing for our customers and each other.

Contact us at Edfinancial.StudentAid.gov or access your online account 24 hours a day.

[background music ends]

Need help?

We Are Here For You

Representatives are available Monday 8am - 9pm, Tuesday - Wednesday 8am - 8pm, Thursday - Friday 8am - 6pm Eastern Time

Don't wait in line during longer hold times and get your answer now! 😊
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