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Important Updates

News of Note

Explore affordable repayment plans, including the new Saving on a Valuable Education (SAVE) Plan (formerly the REPAYE plan). To learn more about the SAVE plan and other student loan benefits, use the Loan Simulator Tool at StudentAid.gov.

Be on the Lookout for Updates

In Spring 2024, you will see improvements to your experience in managing your federal student loans. Beginning March 11, 2024, we will release updates to the look and feel of our website and you will then need to visit us at our new web address, Edfinancial.StudentAid.gov. Additionally, our emails will now come from .gov email addresses. 

If you would prefer that your payment due date fall on a different day from what it currently is, use this information to change it.

Before you begin

You may not change your due date if your account is delinquent. If you are delinquent, you may contact us to learn about available options to resolve your delinquency.

Contact Us

Your due date may not fall on the 29th, 30th, or 31st day of the month.

Due date changes typically require 1-2 billing cycles to take effect.

To request a change

Contact our customer service department by phone or email with the date you prefer for your new due date.

 Call Us  Email Us

Include your account number in any email correspondence so we can provide you with the most efficient service possible.

After your request is submitted

Your due date change request will take three to five business days to process.

You will receive written a notification in the mail regarding your new due date.

Your new due date will become effective during a future billing cycle. Please refer to the written notification that we mail to you for the effective date.

Need help?

We Are Here For You

Representatives are available Monday 8am - 9pm, Tuesday - Wednesday 8am - 8pm, Thursday - Friday 8am - 6pm Eastern Time

Don't wait in line during longer hold times and get your answer now! 😊
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